Better questions get better answers [Re: User Help]

On Thu, 26 Jul 2007, J.M. Maurer wrote:

> Date: Thu, 26 Jul 2007 13:41:33 +0200
> From: J.M. Maurer <uwog@uwog.net>
> To: L Johnston <ljohn@telar.co.uk>
> Cc: abiword-user@abisource.com
> Subject: Re: User Help
>
>
> On Thu, 2007-07-26 at 11:57 +0100, L Johnston wrote:
> > I probably will be shot down for remarking that I find this site very
> > hard to use. I wonder why it is not formatted in the same way as other
> > support forums, where one can check on the problem using an index of
> > problems.
>
> Because we are a bunch of volunteers (a very small number of them), who
> have to do a LOT of work. Noone has ever felt the need and/or time to
> setup a forum apparently.
>
> > I hesitate to write after reading the recent reply to a perfectly
> > reasonable request, which was termed 'inflammatory'. I can't see how it
> > could possibly have been taken in that light and it rather puts me off
> > asking any kind of question.
>
> Your question was called 'inflammatory',

He (L Johnston) wasn't the one who posted the inflammatory question, it
was John Culleton (who has been on these lists for a long time so I'm all
the more suprised by the tone he took).

The abiword lists have always been very friendly, especially compared
to some of the more old school projects where they can be very unforgiving
when asked impolitely.

It is not unexpected that users coming from paid propretary software have
very high expectations but as was mentioned Abiword is run entirely by
unpaid volunteers and things work a little differently. This
misunderstand occurs often enough that one of the team wrote up a an
article to help people better understand the situation.
http://www.abisource.com/support/expectations.phtml

-- 
Alan
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